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  • WHAT HAIR COLOR BLACK ARE YOU?

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    Women with black hair are often unsure as to which of our black toned hair extension sets would best suit them. You’d think that black would be the easiest hair color to match, right? Wrong! Just like other hair tones, black hair comes in different shades with different elements to it, and we’re here to reduce the guesswork and help women make the best choice possible.

    The first thing that needs to be understood is from where hair gets its color. Every single hair color in the world comes from the combining of two types of melanin; eumelanin and pheomelanin (red). What makes it a bit more complicated though is that eumelanin comes in two varieties; black and brown. Every person’s hair therefore, has varying amounts of (a) black eumelanin or brown eumelanin (you can’t have both) and (b) pheomelanin. So let’s take the three most extreme examples of hair color; pure black, pure white and ginger red. The person with pure black colored hair has a lot of black eumelanin in their hair, no brown eumelanin along with a total absence of pheomelanin. A person whose hair is naturally pure white (think someone who is albino) will have no black eumelanin, next to no brown eumelanin and almost no pheomelanin. Someone whose hair is ginger red will have no black eumelanin, next to no brown eumelanin, and a lot of pheomelanin. Every other hair color in the world will be some less extreme permutation or combination of the foregoing.

    So what does it mean when we say someone’s hair has “warmer” or “cooler” tones? What it often means is that their hair contains more reddish undertones, which essentially means that their hair contains more pheomelanin. For example, a classic dark “Ash Brown” (which is known as a “cool” color) would contain large amounts of brown eumelanin, and very little pheomelanin. A typical “Chestnut Brown” (which is known as a “warm” color) would contain a bit less brown eumelanin than Ash Brown and a healthy dose of pheomelanin. An “Auburn Brown”, depending on how dark it was, would contain similar concentrations of pheomelanin as Chestnut Brown, but also contain more brown eumelanin.

    So if you’re a woman whose hair is black, the first thing you know is that you’ve got a lot of black eumelanin in your hair. The difference between all of these shades of black however basically comes down to how much pheomelanin (red) you also have mixed in with that black. As with brown, that’s what distinguishes a “cool” toned black (sometimes referred to as “blue black” or “raven haired”) from a warmer toned black. 

    The darkest of our tones is our #1 Jet Black. This is a true, pure black with no warm undertones to it (in other words, no red). For the vast majority of black haired women this is an unnatural color. Those women who have this hair color naturally (though it’s still uncommon among these groups) are women of Sub Saharan African ancestry, South Asian ancestry (the Indian Sub-Continent) Native American ancestry and South East Asian ancestry (Indonesia, the Philippines, Malaysia, Vietnam, etc.) In all other parts of the world it is an uncommon to see this hair color naturally, but for women who dye their hair pure black, this would be the tone to match it.

    The second darkest of our colors is #1B, Off-Black. Think of this color as a “natural black”, in that the hair of the majority of black haired women in the world would match this color. This color contains a slight bit of red undertone to it, which gives it a “warmer” feel than is the case with Jet Black. Viewed in darker rooms, most people might not be able to pick out the differences between Jet Black and Off-Black. Put them in a naturally sunlight setting however, and you’ll easily be able to tell the difference.

    Finally, there is our #1C Espresso. #1C Espresso is a color that in many ways connects black to brown, but we think the best way to describe it is as a black that contains a lot of red undertones to it. For that reason it’s the warmest tone of black that you would find naturally occurring, and this color will be most often found among women of Mediterranean or Middle Eastern ancestry, and sometimes found naturally occurring among women of East Asian ancestry.

    IN CONCLUSION

    When you think of Jet Black, think of how sunlight reflects off of a raven’s wings, giving it an almost bluish hue. Unless the sunlight hitting your hair produces a similar effect (which can happen if you’ve dyed your hair pure black), you are very likely to be #1B Off Black. If your hair color has so much red undertones to it that in bright sunlight it almost comes off looking a super dark brown, then you are likely to be #1C Espresso.

    At the end of the day though, if you’re looking for hair extensions and have any doubts as to which black would suit you best, you need only shoot us an email us at info@kylisstof.com and one of our color matching experts would be glad to help get you your perfect match.

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    Returns

    KYLISSTOF.COM Return Policy

    How many days do I have to return my Silkys?

    As per the industry standard, we provide each customer with thirty (30) days from receipt of their hair extensions to exercise their right to ask for a return and refund.

    Changed your mind and no longer want to buy your Silkys?

    If you decide that you don’t want to go through with the purchase, we ask that you immediately email us to initiate the return and refund process, as we will only do so if we receive that email within thirty (30) days of your receipt of your extensions set.

    When you email us, please provide us with CLEAR images of the following:

    • A photo of the front face of your box;
    • A photo of the bar code seated on the top face of your box;
    • A photo of the right-hand side of the box where the sticker sealing the larger compartment closed is located; and
    • A photo of the back face of your box.

      These photos will enable us to assess whether or not the security seal on the larger compartment of your box has been broken, in which case the warranty would be voided and you would no longer be entitled to a return and refund.

      Provided we’re able to establish that you are entitled to a refund, we will then issue you an RMA# and provide you via email with further instructions as to how and where to return your set of hair extensions for a refund.

      IF RETURNING YOUR SET OF HAIR EXTENSIONS FROM OUTSIDE OF THE UNITED STATES, PLEASE BE SURE TO WRITE ON YOUR PACKAGE “RETURN - NO DUTIES” OTHERWISE YOUR PACKAGE WILL BE RETURNED TO YOU.

      Please note that all returns will be subject to an additional USD $10 restocking fee.

      Why can’t I return my hair extensions if the seal has been broken?

      Human hair extensions are a hygienic product. We are always extremely vigilant when it comes to matters of hygiene and public safety, and for this reason CANNOT ALLOW opened items to be returned. This is standard across the hair extension industry, and you will not find a hair extension company that allows returns of opened items for exactly the same reasons. This is the reason that we provide you with a tester weft in a separate compartment. No exceptions can or will be made. If you are unsure about the integrity of your security seal, contact our customer service at info@kylisstof.com.

      Can’t I just send my hair extensions back to you without an RMA#?

      Not unless we tell you it's ok. As our RMA# provides us with the blueprint for properly and efficiently processing your return, under no circumstances should you return your hair extensions until we send you an RMA in connection with your return.

      Do I need to pay to ship the extensions back to you?

      Yes. We cover all shipping costs in relation to getting you your initial set of Silkys. If for some reason you want to return them, we require you to ship the extensions back to us at your own cost.

      Please note that all returns are also subject to an additional restocking fee in an amount equal to the greater of $10 and the amount that was paid to upgrade to a more expedited shipping option.

      What shipping method should I use?

      This is entirely up to you, however we would strongly suggest making sure that you purchase a shipping option with tracking information.

      Also, if you’re returning your set of hair extensions from outside of the US, please THINK TWICE BEFORE USING UPS, as they have been known for charging exorbitant customs brokerage fees which we will not be responsible for, and will need to deduct off of your refund.

      Important info for non-USA returns

      IF RETURNING YOUR SET OF HAIR EXTENSIONS FROM OUTSIDE OF THE UNITED STATES, PLEASE BE SURE TO WRITE ON YOUR PACKAGE “RETURN - NO DUTIES” OTHERWISE YOUR PACKAGE WILL BE RETURNED TO YOU.

      Also, if you are returning your hair extension set from outside of the US, please AVOID USING UPS, as they have been known to charge exorbitant customs brokerage fees which we will not be responsible for, and will need to deduct off of your refund.

      How long before I receive my refund?

      Your refund will be credited to you once we have had the opportunity to properly inspect the returned goods and made the determination that our Return Policy has been properly complied with. After we have issued the credit, it may take your bank a few business days to process it before it shows up as a credit on your credit card statement.

      Exchanges

      KYLISSTOF.COM Exchange Policy

      How Long Do I Have To Exchange My Silkys For Another Set?

      As per the industry standard, we provide each customer with thirty (30) days from receipt of their hair extensions to exercise their right to ask for an exchange.

      I Want To Exchange My Silkys For Another Set. How Is This Done?

      If, for whatever reason, you decide that you want to exchange your hair extensions set for another color and/or weight, we ask that you immediately email us to initiate the exchange process, as we will only do so if we receive that email within thirty (30) days of your receipt of your extensions set.

      When you email us, please provide us with CLEAR images of the following:

       

      • A photo of the front face of your box;
      • A photo of the bar code seated on the top face of your box;
      • A photo of the right-hand side of the box where the sticker sealing the larger compartment closed is located; and
      • A photo of the back face of your box.

       

      These photos will enable us to assess whether or not the security seal on the larger compartment of your box has been broken, in which case the warranty would be voided and you would no longer be entitled to an exchange.

      Provided we’re able to establish that you’re entitled to exchange your Silkys, we will then issue you an RMA# and provide you via email with further instructions as to how and where to return your set of hair extensions to us for your exchange.

      IF MAILING BACK YOUR SET OF HAIR EXTENSIONS FROM OUTSIDE OF THE UNITED STATES, PLEASE BE SURE TO WRITE ON YOUR PACKAGE “RETURN - NO DUTIES” OTHERWISE YOUR PACKAGE WILL BE RETURNED TO YOU.

      Why Can’t I Exchange My Hair Extensions If The Seal Has Been Broken?

      Human hair extensions are a hygienic product. We are always extremely vigilant when it comes to matters of hygiene and public safety, and for this reason CANNOT ALLOW opened items to be returned. This is standard across the hair extension industry, and you will not find a hair extension company that allows exchanges of opened items for exactly the same reasons. This is the reason that we provide you with a tester weft in a separate compartment. No exceptions can or will be made. If you are unsure about the integrity of your security seal, contact our customer service at info@kylisstof.com.

      Can’t I Just Send My Hair Extensions Back To You Without An Rma#?

      No. As our RMA# provides us with the blueprint for properly and efficiently processing your exchange, under no circumstances should you send your hair extensions back to us until we send you an RMA in connection with your requested exchange.

      Do I Need To Pay To Ship The Extensions Back To You?

      Yes. We cover all shipping costs in relation to getting you your initial set of Silkys. If for some reason you want to exchange them for a different set, we require you to ship the extensions back to us at your own cost.

      What Shipping Method Should I Use?

      This is entirely up to you, however we would strongly suggest making sure that you purchase a shipping option with tracking information.

      Also, if you’re returning your set of hair extensions from outside of the US, please CONSIDER USING A SHIPPING SERVICE OTHER THAN UPS, as they have been known for charging exorbitant customs brokerage fees which we will not be responsible for, and we will require you to reimburse us for this cost before we will be able to ship you your new set.

      Important Info For Non-Usa Exchanges

      IF RETURNING YOUR SET OF HAIR EXTENSIONS FROM OUTSIDE OF THE UNITED STATES, PLEASE BE SURE TO WRITE ON YOUR PACKAGE “RETURN - NO DUTIES” OTHERWISE YOUR PACKAGE WILL BE RETURNED TO YOU. Also, if you are returning your set of hair extensions from outside of the US, please AVOID USING UPS, as they have been known to charge exorbitant customs brokerage fees which we will not be responsible for, and we will require you to reimburse us for this cost before we will be able to ship you your new set.

      How Long Before I Receive My New Set Of Silkys?

      Your exchange will be processed once we have had the opportunity to properly inspect the returned goods and made the determination that our Exchange Policy has been properly complied with. It may then take us 1-2 days once we receive your package to complete our inspection and prepare the replacement set for shipping. Once that is complete, the replacement will be shipped out, following which the standard shipping times quoted in our Shipping and Delivery Policy will apply.

      Shipping

      KYLISSTOF.COM Shipping

      Worldwide Shipping

      With certain exceptions, wherever you are, we will get you your goods. We do our best to process all orders within 2 business days, after which your Silkys will ship out from our warehouse facility in the United States. Depending on where you are, shipping times will vary. That said, based on where you live, use the following chart as a good point of reference:

      • USA (First Class Mail) – 5-7 business days
      • USA (Priority Mail) – 2-3 business days
      • Canada – 5-10 business days
      • Outside of North America – 6-20 business days

      Order Tracking

      All of our shipments are shipped with tracking and delivery information included. We will deliver the tracking information to you upon shipping the goods out and you will be able to track your Silkys as they make their way to you. Should there be any problems in tracking your order, please contact the USPS at 1-800-275-8777.

      Taxes, Tarifs and Duties on International Orders

      As a general rule we can’t determine in advance what additional taxes, tariffs or duties the fiscal authorities in your country will levy on the goods that you purchase from us. We can, however, provide you with a heads up as to what we think are a possibility for two regions in particular. For residents of Canada, and depending on which province you live in, your hair extensions will typically be charged anywhere from 5-15% for the GST/HST.

      For residents of the European Union, you will be charged whatever the VAT tax rate is in the country in which you live. As we use DHL for all shipments outside North America, they will pay the duties and taxes on your behalf and require you to reimburse them for them as a pre-condition to delivering your goods.

      Phantom Deliveries

      We cannot hold ourselves responsible in any case where the shipping company claims that your package was delivered when you claim that it wasn’t. We can only suggest that, where this is the case, you contact the shipping company that was used to deliver your goods and push them to investigate the matter and to provide you with answers. Should this ever happen therefore, please contact the USPS at 1-800-275-8777.

      Entered Your Address Incorrectly?

      If, for any reason, you should wish to change the address on your order, please email us as soon as possible at info@kylisstof.com, and we will do our best to accommodate you provided the item hasn’t yet shipped out. If the package has left the building then we will have no way to recall it.

      Sales Taxes on US Orders

      We do not charge sales taxes on any US order, other than for sales made to residents of New York State.