My Cart

Close
  • Free USA Shipping
  • 100% Secure Checkout
  • Simple 30 Day Returns
  • 24/7 Customer Service
  • GROWING LONGER, HEALTHIER HAIR

    Posted on

    Ask most hairdressers, and they'll likely tell you that one of the most common questions they receive from their clients is "How do I get my hair to grow longer and stay healthy".  Well we're here to share our experience in this regard, and we hope that what we've learned can be of some benefit to you too.

    1. ACCEPTING WHAT WE CAN'T CHANGE

    The first thing to do is accept that every woman has a different head of hair. Some of us were born to have Crystal Gayle length locks, while most of the rest of us just weren't that lucky. At the end of the day, we need to accept what we have and maximize our our potential. 

    2. REGULAR HAIRCUTS

    Too many women think that by avoiding haircuts for long periods of time that they'll naturally wind up with long, thick hair. Not true. The average women's hair grows a quarter of an inch to a half an inch each month. The longer you wait between haircuts, the more you give your split ends a chance to work their way up your hair and cause a break higher up the hair shaft. Think of avoiding regular haircuts as the hair care version of "false economy".

    3. OVERWASHING YOUR HAIR

    Women are typically super-phobic about the idea of having greasy hair, and deal with this phobia by scrubbing their locks far too often, in some cases every day. Not only does this rob your hair of the nourishing oils produced by your scalp, but too much/frequent washing can lead to overproduction of oil by your head, almost as a defence mechanism against the harsh cleansing agents contained in your typical shampoo. What ends up happening through daily washes is that your scalp produces a lot of oil, but that oil never has time to make its way down your hair shaft where it can nourish, restore and protect your hair before you wash it again. Through this vicious cycle, you end up with an oily scalp and dry mid-lengths to ends; the worst of all worlds!!! Though we aren't advocates of the "No Poo" movement, dermatologists do tend to agree that lessening your scalp's exposure to shampoos will, over time, lead to a reduction in the quantity of oil produced by your scalp. Moreover, the longer you go between washes, the more opportunity (through regular brushing, but more on that below) your hair will have to absorb and be nourished by your own natural oils. As a general rule therefore, (assuming you aren't engaging in a super rigorous exercise regime that has you sweating buckets per day) we recommend washing your hair no more than twice per week, and only scrubbing at the base of your scalp, leaving the rest of your hair to incidentally come into contact with the shampoo.

    4. PROPER SHAMPOOS & CONDITIONERS

    Make sure that when you buy your hair care products, that your shampoos and conditioners are free of sulphates, parabens and certain types of alcohols, as these will damage and dry our your hair. While certain types of alcohols are actually good for moisturizing your hair (eg. Cetearyl alcohol Cetyl alcohol and Stearyl alcohol), others (often those containing the word "prop" in their name) will dry out your hair (eg. Isopropyl alcohol, Propanol and Propyl alcohol ).

    One thing is for sure however, and that is that you need to always condition your hair each time you wash it.

    5. WEEKLY HAIR MASKS

    Generally speaking, think of a hydrating hair mask as an ultra intense, concentrated conditioning treatment. We recommend a weekly application of a hydrating mask that will help penetrate the hair shaft and deeply condition your locks. We like the this one from Moroccanoil for regular hair types and this one for finer hair types, but if you find those a bit pricey click here for some amazing DIY masks are all the rage these days. Hydrating masks should be left in your hair for at least 5-10 minutes, and in some cases can be left in as long as overnight. 

    6. PROPER BRUSHING

    The first thing you need to do is get the right equipment. We've tried every de-tangling contraption on the market, and to this day feel that nothing performs as well as the Wet Brush®. How often should you brush your hair, you ask? If your hair is on the straighter  to loose wavy side, you should brush it regularly twice per day in order to remove the knots. If you have curly hair, you would typically brush less often. When should you brush it? First, avoid brushing your hair when it's wet, as your hair is then far more likely to break than when it's dry. Second, always be sure to use a bit of hair oil, serum or detangling spray on your hair prior to brushing, as this will help greatly in lubricating your hair and allowing the brush to gently take out the knots. Third, always start from the tips, and work your way upwards towards your roots, and try to avoid brushing very hard or very often right up against your scalp, as this can lead to the hair being yanked out of its follicle. Finally, after you've detangled your hair with the Wet Brush, we recommend always using a high quality boar bristle brush to re-distribute the oils in your hair (either your own or the ones that you've applied) from root to tip. We've used this one from Moroccanoil, and found it to be an amazing product for the price.

    7. DIET, MINERALS & VITAMIMS

    At its base, hair is a protein filament growing out of your follicles. One of the important factors in growing healthy hair therefore is in making sure that your body has all of the basic ingredients necessary to grow healthy hair from your head's follicles. Always try to eat a healthy balanced diet with adequate amounts of protein, and if that's ever not possible, make sure to supplement as necessary to ensure that your body has the proper building blocks for growing strong, healthy hair. See here for which vitamins have been linked to healthy hair growth.

    8. GO EASY ON THE PONYS

    We all love those sleek, tight ponytails, right? The trouble with them is the stress that they can put on hair, particularly those locks that have been damaged either by the elements or by chemical processing. Maintaining a tight pony, particularly overnight, can lead to hair breakage at the point of the elastic, or in some cases to hair falling out from the roots due to the constant stress placed on the follicle. So go easy on grabbing with both hands and pulling that ponytail as tight as you can, and avoid ever wearing a firm ponytail to bed.

    9. DITCH THE COTTON TOWEL & PILLOW CASES

    While it may seem soft to the touch, cotton is actually quite abrasive, and when those cotton fibres rub up against your hair cuticles, they can lift or damage them, leading to a damaged hair shaft, frizziness and possibly hair breakage. Consider investing therefore in microfibre towels to dry your hair, and in satin pillowcases to sleep on. You'll see the difference!

    Remember, while we all can't have Rapunzel like tresses, there are lots of things that we can do in order to maximize the length and thickness of our hair. Follow the 8 steps above, and we're confident that, within a few short months, you'll see the difference in your hair.

    We've also pasted in below an amazing tutorial on haircare tips by the awesome hairstylist, Stephanie Decotis, owner of Barbs Beauty Bar, sharing with you some of her own tips and favourite products.

    'Till next time! XOXO

    Hello You!

    Join our mailing list

    Returns

    KYLISSTOF.COM Return Policy

    How many days do I have to return my Silkys?

    As per the industry standard, we provide each customer with thirty (30) days from receipt of their hair extensions to exercise their right to ask for a return and refund.

    Changed your mind and no longer want to buy your Silkys?

    If you decide that you don’t want to go through with the purchase, we ask that you immediately email us to initiate the return and refund process, as we will only do so if we receive that email within thirty (30) days of your receipt of your extensions set.

    When you email us, please provide us with CLEAR images of the following:

    • A photo of the front face of your box;
    • A photo of the bar code seated on the top face of your box;
    • A photo of the right-hand side of the box where the sticker sealing the larger compartment closed is located; and
    • A photo of the back face of your box.

      These photos will enable us to assess whether or not the security seal on the larger compartment of your box has been broken, in which case the warranty would be voided and you would no longer be entitled to a return and refund.

      Provided we’re able to establish that you are entitled to a refund, we will then issue you an RMA# and provide you via email with further instructions as to how and where to return your set of hair extensions for a refund.

      IF RETURNING YOUR SET OF HAIR EXTENSIONS FROM OUTSIDE OF THE UNITED STATES, PLEASE BE SURE TO WRITE ON YOUR PACKAGE “RETURN - NO DUTIES” OTHERWISE YOUR PACKAGE WILL BE RETURNED TO YOU.

      Please note that all returns will be subject to an additional USD $10 restocking fee.

      Why can’t I return my hair extensions if the seal has been broken?

      Human hair extensions are a hygienic product. We are always extremely vigilant when it comes to matters of hygiene and public safety, and for this reason CANNOT ALLOW opened items to be returned. This is standard across the hair extension industry, and you will not find a hair extension company that allows returns of opened items for exactly the same reasons. This is the reason that we provide you with a tester weft in a separate compartment. No exceptions can or will be made. If you are unsure about the integrity of your security seal, contact our customer service at info@kylisstof.com.

      Can’t I just send my hair extensions back to you without an RMA#?

      No. As our RMA# provides us with the blueprint for properly and efficiently processing your return, under no circumstances should you return your hair extensions until we send you an RMA in connection with your return.

      Do I need to pay to ship the extensions back to you?

      Yes. We cover all shipping costs in relation to getting you your initial set of Silkys. If for some reason you want to return them, we require you to ship the extensions back to us at your own cost.

      Please note that all returns are also subject to an additional USD $10 restocking fee.

      What shipping method should I use?

      This is entirely up to you, however we would strongly suggest making sure that you purchase a shipping option with tracking information.

      Also, if you’re returning your set of hair extensions from outside of the US, please THINK TWICE BEFORE USING UPS, as they have been known for charging exorbitant customs brokerage fees which we will not be responsible for, and will need to deduct off of your refund.

      Important info for non-USA returns

      IF RETURNING YOUR SET OF HAIR EXTENSIONS FROM OUTSIDE OF THE UNITED STATES, PLEASE BE SURE TO WRITE ON YOUR PACKAGE “RETURN - NO DUTIES” OTHERWISE YOUR PACKAGE WILL BE RETURNED TO YOU.

      Also, if you are returning your hair extension set from outside of the US, please AVOID USING UPS, as they have been known to charge exorbitant customs brokerage fees which we will not be responsible for, and will need to deduct off of your refund.

      How long before I receive my refund?

      Your refund will be credited to you once we have had the opportunity to properly inspect the returned goods and made the determination that our Return Policy has been properly complied with. After we have issued the credit, it may take your bank a few business days to process it before it shows up as a credit on your credit card statement.

      Exchanges

      KYLISSTOF.COM Exchange Policy

      How Long Do I Have To Exchange My Silkys For Another Set?

      As per the industry standard, we provide each customer with thirty (30) days from receipt of their hair extensions to exercise their right to ask for an exchange.

      I Want To Exchange My Silkys For Another Set. How Is This Done?

      If, for whatever reason, you decide that you want to exchange your hair extensions set for another color and/or weight, we ask that you immediately email us to initiate the exchange process, as we will only do so if we receive that email within thirty (30) days of your receipt of your extensions set.

      When you email us, please provide us with CLEAR images of the following:

       

      • A photo of the front face of your box;
      • A photo of the bar code seated on the top face of your box;
      • A photo of the right-hand side of the box where the sticker sealing the larger compartment closed is located; and
      • A photo of the back face of your box.

       

      These photos will enable us to assess whether or not the security seal on the larger compartment of your box has been broken, in which case the warranty would be voided and you would no longer be entitled to an exchange.

      Provided we’re able to establish that you’re entitled to exchange your Silkys, we will then issue you an RMA# and provide you via email with further instructions as to how and where to return your set of hair extensions to us for your exchange.

      IF MAILING BACK YOUR SET OF HAIR EXTENSIONS FROM OUTSIDE OF THE UNITED STATES, PLEASE BE SURE TO WRITE ON YOUR PACKAGE “RETURN - NO DUTIES” OTHERWISE YOUR PACKAGE WILL BE RETURNED TO YOU.

      Why Can’t I Exchange My Hair Extensions If The Seal Has Been Broken?

      Human hair extensions are a hygienic product. We are always extremely vigilant when it comes to matters of hygiene and public safety, and for this reason CANNOT ALLOW opened items to be returned. This is standard across the hair extension industry, and you will not find a hair extension company that allows exchanges of opened items for exactly the same reasons. This is the reason that we provide you with a tester weft in a separate compartment. No exceptions can or will be made. If you are unsure about the integrity of your security seal, contact our customer service at info@kylisstof.com.

      Can’t I Just Send My Hair Extensions Back To You Without An Rma#?

      No. As our RMA# provides us with the blueprint for properly and efficiently processing your exchange, under no circumstances should you send your hair extensions back to us until we send you an RMA in connection with your requested exchange.

      Do I Need To Pay To Ship The Extensions Back To You?

      Yes. We cover all shipping costs in relation to getting you your initial set of Silkys. If for some reason you want to exchange them for a different set, we require you to ship the extensions back to us at your own cost.

      What Shipping Method Should I Use?

      This is entirely up to you, however we would strongly suggest making sure that you purchase a shipping option with tracking information.

      Also, if you’re returning your set of hair extensions from outside of the US, please CONSIDER USING A SHIPPING SERVICE OTHER THAN UPS, as they have been known for charging exorbitant customs brokerage fees which we will not be responsible for, and we will require you to reimburse us for this cost before we will be able to ship you your new set.

      Important Info For Non-Usa Exchanges

      IF RETURNING YOUR SET OF HAIR EXTENSIONS FROM OUTSIDE OF THE UNITED STATES, PLEASE BE SURE TO WRITE ON YOUR PACKAGE “RETURN - NO DUTIES” OTHERWISE YOUR PACKAGE WILL BE RETURNED TO YOU. Also, if you are returning your set of hair extensions from outside of the US, please AVOID USING UPS, as they have been known to charge exorbitant customs brokerage fees which we will not be responsible for, and we will require you to reimburse us for this cost before we will be able to ship you your new set.

      How Long Before I Receive My New Set Of Silkys?

      Your exchange will be processed once we have had the opportunity to properly inspect the returned goods and made the determination that our Exchange Policy has been properly complied with. It may then take us 1-2 days once we receive your package to complete our inspection and prepare the replacement set for shipping. Once that is complete, the replacement will be shipped out, following which the standard shipping times quoted in our Shipping and Delivery Policy will apply.

      Shipping

      KYLISSTOF.COM Shipping

      Worldwide Shipping

      With certain exceptions, wherever you are, we will get you your goods. We do our best to process all orders within 2 business days, after which your Silkys will ship out from our warehouse facility in the United States. Depending on where you are, shipping times will vary. That said, based on where you live, use the following chart as a good point of reference:

      • USA (First Class Mail) – 5-7 business days
      • USA (Priority Mail) – 2-3 business days
      • Canada – 5-10 business days
      • Outside of North America – 6-20 business days

      Order Tracking

      All of our shipments are shipped with tracking and delivery information included. We will deliver the tracking information to you upon shipping the goods out and you will be able to track your Silkys as they make their way to you. Should there be any problems in tracking your order, please contact the USPS at 1-800-275-8777.

      Taxes, Tarifs and Duties on International Orders

      As a general rule we can’t determine in advance what additional taxes, tariffs or duties the fiscal authorities in your country will levy on the goods that you purchase from us. We can, however, provide you with a heads up as to what we think are a possibility for two regions in particular. For residents of Canada, and depending on which province you live in, your hair extensions will typically be charged anywhere from 5-15% for the GST/HST.

      For residents of the European Union, you will be charged whatever the VAT tax rate is in the country in which you live. As we use DHL for all shipments outside North America, they will pay the duties and taxes on your behalf and require you to reimburse them for them as a pre-condition to delivering your goods.

      Phantom Deliveries

      We cannot hold ourselves responsible in any case where the shipping company claims that your package was delivered when you claim that it wasn’t. We can only suggest that, where this is the case, you contact the shipping company that was used to deliver your goods and push them to investigate the matter and to provide you with answers. Should this ever happen therefore, please contact the USPS at 1-800-275-8777.

      Entered Your Address Incorrectly?

      If, for any reason, you should wish to change the address on your order, please email us as soon as possible at info@kylisstof.com, and we will do our best to accommodate you provided the item hasn’t yet shipped out. If the package has left the building then we will have no way to recall it.

      Sales Taxes on US Orders

      We do not charge sales taxes on any US order, other than for sales made to residents of New York State.