My Cart

Close
  • Free USA Shipping
  • 100% Secure Checkout
  • Simple 30 Day Returns
  • 24/7 Customer Service

    • SIX THINGS TO CONSIDER WHEN COLORING YOUR HAIR FOR THE FIRST TIME

    Posted on

    1. FINDING THE RIGHT HAIRSTYLIST

    I’ve been dying my hair for about 6 years now! Yes, I admit at first I used to have those horrendous highlights from my roots and all over my head (#AsianBlonde) but now I just stick to balayage since the maintenance is way easier than going to the salon every 2-3 months.

    I’m Asian so finding the right hair colorist was a mission as our hair has red and orange undertones which, when bleached, will result in brassiness. Finding the right salon doesn’t necessarily mean it has to be the most expensive in town, but definitely go on Instagram or Yelp and do your research. I’ve even stopped girls on the street when I see a color I like and ask them which salon they go to! Personally I trust Asian hair dressers for my hair type since, in my experience, they best understand how to safely and effectively lift my hair color. What does “lifting” the color mean? Pretty simple…bleach. It’s important for every woman out there who has never dyed their hair to understand the following: In order to color your hair lighter, you must first bleach it (aka “lifting” the color). There is no way around this. You simply cannot effectively change your hair color to a lighter shade without first bleaching all the color out of it, and upon that blank canvass, depositing your desired new color.

    When booking your appointment, ask which hairdresser has experience with your specific hair type, ask about their experience and a ballpark of how much it will all cost.

    2. COST

    If you choose to go with all over highlights - this will cost you more than balayage since you are using more product (bleach). Hairstylists will recommend that you get your hair highlighted first, THEN get a haircut to cut off the dead ends - but you could always get a haircut first and save some money. I’ve gone to a colorist who was amazing but one session would cost me upwards of $400. Now I would say $150-200 is reasonable since I go every 6 months.

     3. TIME

    I love the results just after getting my hair dyed but the time it takes is oh so painful. For a balayage, expect to be in the chair for 3-4 hours. As a first step, individual clusters of hair will be carefully sealed in beds of tinfoil, following which you’ll sit and wait as your virgin hair lifts from black to a pale yellow. Finally, after the lifting is complete, you’ll be taken to the sink, shampooed, toned and then shampooed again. (If you’re blonde the lifting process will be much quicker - lucky you!) It’s around a half day ordeal, so be prepared for that.

    4. ALWAYS ASK FOR THE HAIR COLOR BOOK

    I’ve changed cities twice in the past four years, and every move has forced me to hunt for a new hair colorist and stylist. When speaking to a new colorist- even if you’ve showed them a picture on Instagram or described the color you’re looking for, always be sure to ask for their hair color chart. That way you can see which products they use, and have a collaborative discussion with your colorist about the final color. After “lifting” your hair color through bleaching, the toner will deposit color back onto your hair, ultimately neutralising unwanted undertones (reds, oranges, yellow etc.) You can always ask to mix toners as well. If you’re aiming to go from virgin black hair to all over ashy blonde or brown, this may take a few sessions, so be patient.

    5. BE PREPARED TO SPEND MONEY ON YOUR NEW HAIR CARE ROUTINE

    After getting your hair highlighted it is going to be dry - it will never be the texture of virgin hair. BUT if you give it some TLC and use certain products, it can be kept in good condition. I aim to keep my hair on the ashier side so I use a purple shampoo to control the brassiness (the darker pigment the better) and a good hydrating hair mask at least once a week.

    Here are some of my personal favorites:

    • JOICO Color Endure Violet Shampoo (easy to find in your local Shoppers or drug store); and
    • Precious Oil Softening Condition by Pureology (Smells amazing and is vegan, sulfate and paraben free).

     6. POST COLORING MAINTENANCE

    After your trip to the salon, try not to wash your hair for at least two days to really let the toner set in. I find that my hair color will be the shade I like for about two weeks and then it’ll gradually fade lighter just with hair washing and natural wear and tear.

    Lastly for a boost, massage the ends of your hair with some argan or coconut oil and brush through with a boar bristle brush to keep your hair healthy and happy!

     

    By Phoebe Kut

    Hello You!

    Join our mailing list

    Returns

    KYLISSTOF.COM Return Policy

    How many days do I have to return my Silkys?

    As per the industry standard, we provide each customer with thirty (30) days from receipt of their hair extensions to exercise their right to ask for a return and refund.

    Changed your mind and no longer want to buy your Silkys?

    If you decide that you don’t want to go through with the purchase, we ask that you immediately email us to initiate the return and refund process, as we will only do so if we receive that email within thirty (30) days of your receipt of your extensions set.

    When you email us, please provide us with CLEAR images of the following:

    • A photo of the front face of your box;
    • A photo of the bar code seated on the top face of your box;
    • A photo of the right-hand side of the box where the sticker sealing the larger compartment closed is located; and
    • A photo of the back face of your box.

      These photos will enable us to assess whether or not the security seal on the larger compartment of your box has been broken, in which case the warranty would be voided and you would no longer be entitled to a return and refund.

      Provided we’re able to establish that you are entitled to a refund, we will then issue you an RMA# and provide you via email with further instructions as to how and where to return your set of hair extensions for a refund.

      IF RETURNING YOUR SET OF HAIR EXTENSIONS FROM OUTSIDE OF THE UNITED STATES, PLEASE BE SURE TO WRITE ON YOUR PACKAGE “RETURN - NO DUTIES” OTHERWISE YOUR PACKAGE WILL BE RETURNED TO YOU.

      Please note that all returns will be subject to an additional USD $10 restocking fee.

      Why can’t I return my hair extensions if the seal has been broken?

      Human hair extensions are a hygienic product. We are always extremely vigilant when it comes to matters of hygiene and public safety, and for this reason CANNOT ALLOW opened items to be returned. This is standard across the hair extension industry, and you will not find a hair extension company that allows returns of opened items for exactly the same reasons. This is the reason that we provide you with a tester weft in a separate compartment. No exceptions can or will be made. If you are unsure about the integrity of your security seal, contact our customer service at info@kylisstof.com.

      Can’t I just send my hair extensions back to you without an RMA#?

      Not unless we tell you it's ok. As our RMA# provides us with the blueprint for properly and efficiently processing your return, under no circumstances should you return your hair extensions until we send you an RMA in connection with your return.

      Do I need to pay to ship the extensions back to you?

      Yes. We cover all shipping costs in relation to getting you your initial set of Silkys. If for some reason you want to return them, we require you to ship the extensions back to us at your own cost.

      Please note that all returns are also subject to an additional restocking fee in an amount equal to the greater of $10 and the amount that was paid to upgrade to a more expedited shipping option.

      What shipping method should I use?

      This is entirely up to you, however we would strongly suggest making sure that you purchase a shipping option with tracking information.

      Also, if you’re returning your set of hair extensions from outside of the US, please THINK TWICE BEFORE USING UPS, as they have been known for charging exorbitant customs brokerage fees which we will not be responsible for, and will need to deduct off of your refund.

      Important info for non-USA returns

      IF RETURNING YOUR SET OF HAIR EXTENSIONS FROM OUTSIDE OF THE UNITED STATES, PLEASE BE SURE TO WRITE ON YOUR PACKAGE “RETURN - NO DUTIES” OTHERWISE YOUR PACKAGE WILL BE RETURNED TO YOU.

      Also, if you are returning your hair extension set from outside of the US, please AVOID USING UPS, as they have been known to charge exorbitant customs brokerage fees which we will not be responsible for, and will need to deduct off of your refund.

      How long before I receive my refund?

      Your refund will be credited to you once we have had the opportunity to properly inspect the returned goods and made the determination that our Return Policy has been properly complied with. After we have issued the credit, it may take your bank a few business days to process it before it shows up as a credit on your credit card statement.

      Exchanges

      KYLISSTOF.COM Exchange Policy

      How Long Do I Have To Exchange My Silkys For Another Set?

      As per the industry standard, we provide each customer with thirty (30) days from receipt of their hair extensions to exercise their right to ask for an exchange.

      I Want To Exchange My Silkys For Another Set. How Is This Done?

      If, for whatever reason, you decide that you want to exchange your hair extensions set for another color and/or weight, we ask that you immediately email us to initiate the exchange process, as we will only do so if we receive that email within thirty (30) days of your receipt of your extensions set.

      When you email us, please provide us with CLEAR images of the following:

       

      • A photo of the front face of your box;
      • A photo of the bar code seated on the top face of your box;
      • A photo of the right-hand side of the box where the sticker sealing the larger compartment closed is located; and
      • A photo of the back face of your box.

       

      These photos will enable us to assess whether or not the security seal on the larger compartment of your box has been broken, in which case the warranty would be voided and you would no longer be entitled to an exchange.

      Provided we’re able to establish that you’re entitled to exchange your Silkys, we will then issue you an RMA# and provide you via email with further instructions as to how and where to return your set of hair extensions to us for your exchange.

      IF MAILING BACK YOUR SET OF HAIR EXTENSIONS FROM OUTSIDE OF THE UNITED STATES, PLEASE BE SURE TO WRITE ON YOUR PACKAGE “RETURN - NO DUTIES” OTHERWISE YOUR PACKAGE WILL BE RETURNED TO YOU.

      Why Can’t I Exchange My Hair Extensions If The Seal Has Been Broken?

      Human hair extensions are a hygienic product. We are always extremely vigilant when it comes to matters of hygiene and public safety, and for this reason CANNOT ALLOW opened items to be returned. This is standard across the hair extension industry, and you will not find a hair extension company that allows exchanges of opened items for exactly the same reasons. This is the reason that we provide you with a tester weft in a separate compartment. No exceptions can or will be made. If you are unsure about the integrity of your security seal, contact our customer service at info@kylisstof.com.

      Can’t I Just Send My Hair Extensions Back To You Without An Rma#?

      No. As our RMA# provides us with the blueprint for properly and efficiently processing your exchange, under no circumstances should you send your hair extensions back to us until we send you an RMA in connection with your requested exchange.

      Do I Need To Pay To Ship The Extensions Back To You?

      Yes. We cover all shipping costs in relation to getting you your initial set of Silkys. If for some reason you want to exchange them for a different set, we require you to ship the extensions back to us at your own cost.

      What Shipping Method Should I Use?

      This is entirely up to you, however we would strongly suggest making sure that you purchase a shipping option with tracking information.

      Also, if you’re returning your set of hair extensions from outside of the US, please CONSIDER USING A SHIPPING SERVICE OTHER THAN UPS, as they have been known for charging exorbitant customs brokerage fees which we will not be responsible for, and we will require you to reimburse us for this cost before we will be able to ship you your new set.

      Important Info For Non-Usa Exchanges

      IF RETURNING YOUR SET OF HAIR EXTENSIONS FROM OUTSIDE OF THE UNITED STATES, PLEASE BE SURE TO WRITE ON YOUR PACKAGE “RETURN - NO DUTIES” OTHERWISE YOUR PACKAGE WILL BE RETURNED TO YOU. Also, if you are returning your set of hair extensions from outside of the US, please AVOID USING UPS, as they have been known to charge exorbitant customs brokerage fees which we will not be responsible for, and we will require you to reimburse us for this cost before we will be able to ship you your new set.

      How Long Before I Receive My New Set Of Silkys?

      Your exchange will be processed once we have had the opportunity to properly inspect the returned goods and made the determination that our Exchange Policy has been properly complied with. It may then take us 1-2 days once we receive your package to complete our inspection and prepare the replacement set for shipping. Once that is complete, the replacement will be shipped out, following which the standard shipping times quoted in our Shipping and Delivery Policy will apply.

      Shipping

      KYLISSTOF.COM Shipping

      Worldwide Shipping

      With certain exceptions, wherever you are, we will get you your goods. We do our best to process all orders within 2 business days, after which your Silkys will ship out from our warehouse facility in the United States. Depending on where you are, shipping times will vary. That said, based on where you live, use the following chart as a good point of reference:

      • USA (First Class Mail) – 5-7 business days
      • USA (Priority Mail) – 2-3 business days
      • Canada – 5-10 business days
      • Outside of North America – 6-20 business days

      Order Tracking

      All of our shipments are shipped with tracking and delivery information included. We will deliver the tracking information to you upon shipping the goods out and you will be able to track your Silkys as they make their way to you. Should there be any problems in tracking your order, please contact the USPS at 1-800-275-8777.

      Taxes, Tarifs and Duties on International Orders

      As a general rule we can’t determine in advance what additional taxes, tariffs or duties the fiscal authorities in your country will levy on the goods that you purchase from us. We can, however, provide you with a heads up as to what we think are a possibility for two regions in particular. For residents of Canada, and depending on which province you live in, your hair extensions will typically be charged anywhere from 5-15% for the GST/HST.

      For residents of the European Union, you will be charged whatever the VAT tax rate is in the country in which you live. As we use DHL for all shipments outside North America, they will pay the duties and taxes on your behalf and require you to reimburse them for them as a pre-condition to delivering your goods.

      Phantom Deliveries

      We cannot hold ourselves responsible in any case where the shipping company claims that your package was delivered when you claim that it wasn’t. We can only suggest that, where this is the case, you contact the shipping company that was used to deliver your goods and push them to investigate the matter and to provide you with answers. Should this ever happen therefore, please contact the USPS at 1-800-275-8777.

      Entered Your Address Incorrectly?

      If, for any reason, you should wish to change the address on your order, please email us as soon as possible at info@kylisstof.com, and we will do our best to accommodate you provided the item hasn’t yet shipped out. If the package has left the building then we will have no way to recall it.

      Sales Taxes on US Orders

      We do not charge sales taxes on any US order, other than for sales made to residents of New York State.