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  • Kylisstof Resource Guide
    About Clip-in Remy Human Hair Extensions

    What are Clip-in Remy Human Hair Extensions?

    One of the most written and spoken about terms in the hair extensions industry is “remy human hair” or “remy hair” for short. Oddly enough, if you research this term online you’ll find countless numbers of websites claiming to describe it, yet there doesn’t appear to be one authoritative definition anywhere. Notably, you won’t find a Wikipedia entry on it. First we need to explain where remy human hair comes from.

     

    Generally speaking, a set of clip-in remy human hair extensions is characterized by two important qualities. The first is that the cuticles of the hair have not been stripped off, a chemical process which is achieved through immersing the raw hair in a bath of hydrochloric acid during which a certain percentage of the cuticle layer is dissolved. This cuticle intact hair however can come from two different sources. Either it can be derived from the hair donated from a single donor, or it can be sourced from multiple donors. The difference really comes down to price, though in each case, the durability is very similar. Very commonly we hear about the temples in South India where pilgrim women come to donate their hair as part of a religious sacrifice. What’s less known is that women sell their hair in several parts of the world, including China, which is where the hair used in most of the world’s clip-in remy human hair extensions originates.

     

    Where the remy hair comes from multiple sources, special techniques are used to gather the hair together and align the cuticles in a unidirectional manner. Why is this? Because the cuticles covering a strand resemble in appearance the scales on a fish. If you look at a healthy strand under a microscope (one in which the cuticles are all laying flat), it will in fact look similar in many ways to fish scales. When all the cuticles run in the same direction, and when they are laying flat and are undamaged, they are less prone to tangling. And it’s important to say right here that this doesn’t mean that remy hair never tangles. Anyone who says that remy hair never tangles is either ignorant or lying. The hair growing out of every woman’s head is by definition “remy hair”, yet as any woman with long, course, thick, wavy tresses can tell you, hair tangles are a daily challenge that need to be attended to with a high quality brush, at least once per day. Getting back to clip-in remy human hair extensions, this process of realigning all of the hairs so that the cuticles run in a single direction is extremely labor intensive and is the reason why clip-in remy human hair extensions sourced from multiple donors is more expensive than non-remy human hair extensions. In the case of remy hair sourced from one donor, the cost of the product is largely driven by its scarcity. Whereas there are massive quantities of hair from women’s heads from all over Asia, there is a far more limited quantity that arrives at the factory in ponytails or braids having been cut from the head of a single donor.

     

    Regardless of the source however, whether the hair is aligned by factory workers manually in a unidirectional manner or whether it comes that way in a ponytail, the processing from there forward is the same. The hair is washed, bleached and thereafter colored. In the course of that processing, it’s normal that some cuticles may be damaged, just as they would be by a woman bleaching or coloring her tresses. In the cast majority of cases however the donors are women in poorer asian countries whose tresses have never been bleached, colored or otherwise chemically treated, so remy hair that is bleached and dyed- while it may not be virgin hair- is still in extremely good condition when it arrives to the end consumer. Because the cuticles are all aligned in the same direction, the possibility for tangling is somewhat reduced, which means that remy hair will break less often, and be less prone to matting.

     


    The Benefits of Clip-In Remy Human Hair Extensions

     The benefits of clip-in remy human hair extensions are to be found in its durability and therefore longevity. Human scalp hair is largely composed of various proteins (in particular keratin), in three layers: The innermost layer is called the “Medulla” which is the softest, least durable part of the hair shaft. The thickest layer is called the cortex, which is the part that determines texture and (because it’s the part of your hair containing melanin) its color. The outermost layer is composed of the cuticles, which as explained above, are laid out over the cortex in a shingle type manner. The cuticles are transparent in color, and their purpose is to protect the less durable cortex from damage. As durable as the cuticles are however, the wear and tear of life, particularly any chemical processing that your might expose your hair to can, over time, damage these cuticles, causing them to break off and eventually expose the cortex. The other major difference between clip-in remy human hair extensions and non-remy human hair is in the frizz factor (particularly at the ends of the hair shaft) which becomes readily apparent after a few washes of the hair extensions. Depending on how much of the cuticles have been melted off in the acid bath, non-remy extensions are more prone to moisture escaping from the innermost portions of the hair, which inevitably leads to the hair extensions drying out and become frizzier and unhealthy looking.

     


    Kylisstof Only Offers the Finest Clip-in Remy Human Hair Extensions – No Compromises!

     All Kylisstof hair extensions are made with 100% real remy human hair and are the silkiest and softest clip-in remy human hair extensions available, manufactured in a technology leading all seamless design. Go ahead and give us a try. We promise you won’t be disappointed.

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    Returns

    KYLISSTOF.COM Return Policy

    How many days do I have to return my Silkys?

    As per the industry standard, we provide each customer with thirty (30) days from receipt of their hair extensions to exercise their right to ask for a return and refund.

    Changed your mind and no longer want to buy your Silkys?

    If you decide that you don’t want to go through with the purchase, we ask that you immediately email us to initiate the return and refund process, as we will only do so if we receive that email within thirty (30) days of your receipt of your extensions set.

    When you email us, please provide us with CLEAR images of the following:

    • A photo of the front face of your box;
    • A photo of the bar code seated on the top face of your box;
    • A photo of the right-hand side of the box where the sticker sealing the larger compartment closed is located; and
    • A photo of the back face of your box.

      These photos will enable us to assess whether or not the security seal on the larger compartment of your box has been broken, in which case the warranty would be voided and you would no longer be entitled to a return and refund.

      Provided we’re able to establish that you are entitled to a refund, we will then issue you an RMA# and provide you via email with further instructions as to how and where to return your set of hair extensions for a refund.

      IF RETURNING YOUR SET OF HAIR EXTENSIONS FROM OUTSIDE OF THE UNITED STATES, PLEASE BE SURE TO WRITE ON YOUR PACKAGE “RETURN - NO DUTIES” OTHERWISE YOUR PACKAGE WILL BE RETURNED TO YOU.

      Please note that all returns will be subject to an additional USD $10 restocking fee.

      Why can’t I return my hair extensions if the seal has been broken?

      Human hair extensions are a hygienic product. We are always extremely vigilant when it comes to matters of hygiene and public safety, and for this reason CANNOT ALLOW opened items to be returned. This is standard across the hair extension industry, and you will not find a hair extension company that allows returns of opened items for exactly the same reasons. This is the reason that we provide you with a tester weft in a separate compartment. No exceptions can or will be made. If you are unsure about the integrity of your security seal, contact our customer service at info@kylisstof.com.

      Can’t I just send my hair extensions back to you without an RMA#?

      Not unless we tell you it's ok. As our RMA# provides us with the blueprint for properly and efficiently processing your return, under no circumstances should you return your hair extensions until we send you an RMA in connection with your return.

      Do I need to pay to ship the extensions back to you?

      Yes. We cover all shipping costs in relation to getting you your initial set of Silkys. If for some reason you want to return them, we require you to ship the extensions back to us at your own cost.

      Please note that all returns are also subject to an additional restocking fee in an amount equal to the greater of $10 and the amount that was paid to upgrade to a more expedited shipping option.

      What shipping method should I use?

      This is entirely up to you, however we would strongly suggest making sure that you purchase a shipping option with tracking information.

      Also, if you’re returning your set of hair extensions from outside of the US, please THINK TWICE BEFORE USING UPS, as they have been known for charging exorbitant customs brokerage fees which we will not be responsible for, and will need to deduct off of your refund.

      Important info for non-USA returns

      IF RETURNING YOUR SET OF HAIR EXTENSIONS FROM OUTSIDE OF THE UNITED STATES, PLEASE BE SURE TO WRITE ON YOUR PACKAGE “RETURN - NO DUTIES” OTHERWISE YOUR PACKAGE WILL BE RETURNED TO YOU.

      Also, if you are returning your hair extension set from outside of the US, please AVOID USING UPS, as they have been known to charge exorbitant customs brokerage fees which we will not be responsible for, and will need to deduct off of your refund.

      How long before I receive my refund?

      Your refund will be credited to you once we have had the opportunity to properly inspect the returned goods and made the determination that our Return Policy has been properly complied with. After we have issued the credit, it may take your bank a few business days to process it before it shows up as a credit on your credit card statement.

      Exchanges

      KYLISSTOF.COM Exchange Policy

      How Long Do I Have To Exchange My Silkys For Another Set?

      As per the industry standard, we provide each customer with thirty (30) days from receipt of their hair extensions to exercise their right to ask for an exchange.

      I Want To Exchange My Silkys For Another Set. How Is This Done?

      If, for whatever reason, you decide that you want to exchange your hair extensions set for another color and/or weight, we ask that you immediately email us to initiate the exchange process, as we will only do so if we receive that email within thirty (30) days of your receipt of your extensions set.

      When you email us, please provide us with CLEAR images of the following:

       

      • A photo of the front face of your box;
      • A photo of the bar code seated on the top face of your box;
      • A photo of the right-hand side of the box where the sticker sealing the larger compartment closed is located; and
      • A photo of the back face of your box.

       

      These photos will enable us to assess whether or not the security seal on the larger compartment of your box has been broken, in which case the warranty would be voided and you would no longer be entitled to an exchange.

      Provided we’re able to establish that you’re entitled to exchange your Silkys, we will then issue you an RMA# and provide you via email with further instructions as to how and where to return your set of hair extensions to us for your exchange.

      IF MAILING BACK YOUR SET OF HAIR EXTENSIONS FROM OUTSIDE OF THE UNITED STATES, PLEASE BE SURE TO WRITE ON YOUR PACKAGE “RETURN - NO DUTIES” OTHERWISE YOUR PACKAGE WILL BE RETURNED TO YOU.

      Why Can’t I Exchange My Hair Extensions If The Seal Has Been Broken?

      Human hair extensions are a hygienic product. We are always extremely vigilant when it comes to matters of hygiene and public safety, and for this reason CANNOT ALLOW opened items to be returned. This is standard across the hair extension industry, and you will not find a hair extension company that allows exchanges of opened items for exactly the same reasons. This is the reason that we provide you with a tester weft in a separate compartment. No exceptions can or will be made. If you are unsure about the integrity of your security seal, contact our customer service at info@kylisstof.com.

      Can’t I Just Send My Hair Extensions Back To You Without An Rma#?

      No. As our RMA# provides us with the blueprint for properly and efficiently processing your exchange, under no circumstances should you send your hair extensions back to us until we send you an RMA in connection with your requested exchange.

      Do I Need To Pay To Ship The Extensions Back To You?

      Yes. We cover all shipping costs in relation to getting you your initial set of Silkys. If for some reason you want to exchange them for a different set, we require you to ship the extensions back to us at your own cost.

      What Shipping Method Should I Use?

      This is entirely up to you, however we would strongly suggest making sure that you purchase a shipping option with tracking information.

      Also, if you’re returning your set of hair extensions from outside of the US, please CONSIDER USING A SHIPPING SERVICE OTHER THAN UPS, as they have been known for charging exorbitant customs brokerage fees which we will not be responsible for, and we will require you to reimburse us for this cost before we will be able to ship you your new set.

      Important Info For Non-Usa Exchanges

      IF RETURNING YOUR SET OF HAIR EXTENSIONS FROM OUTSIDE OF THE UNITED STATES, PLEASE BE SURE TO WRITE ON YOUR PACKAGE “RETURN - NO DUTIES” OTHERWISE YOUR PACKAGE WILL BE RETURNED TO YOU. Also, if you are returning your set of hair extensions from outside of the US, please AVOID USING UPS, as they have been known to charge exorbitant customs brokerage fees which we will not be responsible for, and we will require you to reimburse us for this cost before we will be able to ship you your new set.

      How Long Before I Receive My New Set Of Silkys?

      Your exchange will be processed once we have had the opportunity to properly inspect the returned goods and made the determination that our Exchange Policy has been properly complied with. It may then take us 1-2 days once we receive your package to complete our inspection and prepare the replacement set for shipping. Once that is complete, the replacement will be shipped out, following which the standard shipping times quoted in our Shipping and Delivery Policy will apply.

      Shipping

      KYLISSTOF.COM Shipping

      Worldwide Shipping

      With certain exceptions, wherever you are, we will get you your goods. We do our best to process all orders within 2 business days, after which your Silkys will ship out from our warehouse facility in the United States. Depending on where you are, shipping times will vary. That said, based on where you live, use the following chart as a good point of reference:

      • USA (First Class Mail) – 5-7 business days
      • USA (Priority Mail) – 2-3 business days
      • Canada – 5-10 business days
      • Outside of North America – 6-20 business days

      Order Tracking

      All of our shipments are shipped with tracking and delivery information included. We will deliver the tracking information to you upon shipping the goods out and you will be able to track your Silkys as they make their way to you. Should there be any problems in tracking your order, please contact the USPS at 1-800-275-8777.

      Taxes, Tarifs and Duties on International Orders

      As a general rule we can’t determine in advance what additional taxes, tariffs or duties the fiscal authorities in your country will levy on the goods that you purchase from us. We can, however, provide you with a heads up as to what we think are a possibility for two regions in particular. For residents of Canada, and depending on which province you live in, your hair extensions will typically be charged anywhere from 5-15% for the GST/HST.

      For residents of the European Union, you will be charged whatever the VAT tax rate is in the country in which you live. As we use DHL for all shipments outside North America, they will pay the duties and taxes on your behalf and require you to reimburse them for them as a pre-condition to delivering your goods.

      Phantom Deliveries

      We cannot hold ourselves responsible in any case where the shipping company claims that your package was delivered when you claim that it wasn’t. We can only suggest that, where this is the case, you contact the shipping company that was used to deliver your goods and push them to investigate the matter and to provide you with answers. Should this ever happen therefore, please contact the USPS at 1-800-275-8777.

      Entered Your Address Incorrectly?

      If, for any reason, you should wish to change the address on your order, please email us as soon as possible at info@kylisstof.com, and we will do our best to accommodate you provided the item hasn’t yet shipped out. If the package has left the building then we will have no way to recall it.

      Sales Taxes on US Orders

      We do not charge sales taxes on any US order, other than for sales made to residents of New York State.