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  • Kylisstof Resource Guide
    About Real Human Hair Extensions

    Real Human Hair vs. Synthetic Hair Extensions

    Hair extensions and wigs have been around for thousands of years. For almost all of recorded history they have been typically derived from human hair. Only in the last few decades did technology progress to the stage where synthetic extensions were invented and then popularized and mass-produced. In many ways, synthetic hair is similar to fake leather (or as some high-end car brands like to call it these days “leatherette”), in that it’s essentially a form of petroleum-based product made to the same shape as human hair. Be forewarned however before you consider buying synthetic extensions that there are several reasons why real human hair extensions are to be preferred. The first is durability. Human hair is much more durable than synthetic hair and will typically last almost twice as long as synthetic locks. The second reason relates to styling. Typically, synthetic hair comes already styled, be it straight, wavy or curly, whereas human hair, whatever its origin, is still capable (with the proper styling tools and styling products) of being styled in just about any style imaginable. Because synthetic hair is made of oil, almost all forms of it will melt on contact with heat styling tools set at high temperature levels. Human hair can burn as well, but when dry it’s typically able to handle heat styling tools at very high temperatures. Thirdly, for obvious reasons, real human hair extensions just tend to blend much better with natural hair. The only real advantage to synthetic over real human hair is in the price, but when you consider all of the obvious disadvantages to the synthetic version, it’s clear that the extra few dollars spent on real human hair is more than worth the difference.

     

     

    Non-Remy Human Hair Extensions vs. Remy Real Human Hair Extensions

    So much has been written about remy real human hair extensions, but comparatively little has been written about non-remy human hair extensions. Whereas remy real human hair extensions are manufactured with human hair whose cuticles have been completely preserved, and which have been aligned in a unidirectional manner so as to minimize (but by no means eliminate) tangling, non-remy extensions are somewhat more processed, which has implications for their wearable lifespan. In order to properly describe the difference between the two we first need to explain the makeup of human scalp hair. Human scalp hair is largely composed of various proteins (in particular keratin), in three layers: The innermost layer is called the “Medulla” which is the softest, least durable part of the hair shaft. The thickest layer of the hair is called the cortex, which is the part of your hair that determines your hair’s texture and (because it’s the part of your hair containing melanin) its color. The outermost layer of the hair is composed of the cuticles which are laid out over the cortex in a shingle type manner. Human hair destined for hair extensions factories is collected from all sorts of different places, with the consequence being that when the hair arrives at the factory, most of it isn’t remy in origin, in packages having been cut from the head of single donors. As a result, and depending on its length and quality, this hair will either be sorted into remy, or it will be chemically processed so as to reduce its propensity to tangle. This chemical process essentially consists of soaking of the hair in a bath of hydrochloric acid so as to melt off 30%-80% of the hair cuticles, and to smooth them out. The hair is then covered in special silicone and oils so as to provide it with a protective coating that will prolong its lifespan.

     

    Non-remy human hair often gets a bad rap, but it’s not necessarily the case. Every factory does things differently, and the quality of the hair used in making non-remy contributes greatly to the ultimate quality and durability of the non-remy extensions produced. For example, East Asian hair has approximately twice the number of cuticle layers as compared to Caucasian hair. South Asian (aka “Indian”) hair, which is sometimes touted as the highest quality hair due to the fact that its properties (how it takes bleach, how it takes a curl, etc.) are extremely similar to Caucasian hair, likewise has approximately the same number of cuticle layers as Caucasian hair. Therefore, when Indian hair or Caucasian hair is subjected to the harshness of the acid bath, often times a great deal of the cuticle is lost to the point where there is very little protective coating left to shield the cortex from the environment. In the case of East Asian (usually Chinese) hair, the loss of 30% of the cuticles leaves you with a strand of hair that is still more than viable and that can often produce extensions of equal durability to some extensions made with real remy hair. It really depends on the quality of the processes used at each factory, combined with the type of hair they are using. This is why there is such tremendous variability in quality and durability across hair extension brands and manufacturers.

     

     

    Remy Real Human Hair vs. Virgin Hair Extensions

    Virgin hair often gets a lot of attention, largely because it’s perceived to be the finest quality human hair on the planet for the purpose of hair extensions or wigs. A lot of this however is marketing however. To begin with, let’s explain exactly what virgin hair actually is. Virgin hair is human hair that has never been chemically processed or treated. No bleach, so relaxers, so perms, no coloring, no nothing. For obvious reasons, the vast majority of this hair is black to very dark brown, except for the extremely rare European virgin hair. Virgin hair is never used in clip in hair extensions as the clip in extensions industry is based on the production of standardized finished products with standardized colors that a woman need only clip into her own hair. The virgin hair market therefore is really focused on the very expensive, quasi-bespoke permanent hair extension market catering largely to those women (often African American) who purchase raw hair to be installed semi-permanently, often in the form of hair weaves.

     

    Is virgin hair really better than remy human hair? That’s a real question? If the virgin hair is not processed by the wearer then yes, it will likely last longer than any other type of human hair, remy included. But if a woman is going to color her virgin hair (which will almost always involve bleaching it first because almost all of the world’s virgin hair is black in color), then there is really no point in paying anything extra for virgin hair since that’s the only real difference between it and remy human hair.

     

     

    Bottom line

    For those women looking for hair extensions, there really is only one good game in town, and that’s real human hair extensions. Between remy hair and non-remy human hair, real remy hair extensions will tend to be more durable and longer lasting. That said, even real remy hair extensions can be ruined quickly through misuse, neglect and maltreatment, and if not treated well even remy hair will matte up and become tangled and ultimately ratchet in appearance. The same goes for virgin hair, notwithstanding the premium price that will be charged for hair that has never undergone any chemical processes.

     

    Kylisstof hair extensions are 100% real remy human hair. We pride ourselves on manufacturing the finest quality clip in real remy hair extensions on the market, in an innovative all seamless design, and invite you to give us a try. We promise you won’t be disappointed!

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    Returns

    KYLISSTOF.COM Return Policy

    How many days do I have to return my Silkys?

    As per the industry standard, we provide each customer with thirty (30) days from receipt of their hair extensions to exercise their right to ask for a return and refund.

    Changed your mind and no longer want to buy your Silkys?

    If you decide that you don’t want to go through with the purchase, we ask that you immediately email us to initiate the return and refund process, as we will only do so if we receive that email within thirty (30) days of your receipt of your extensions set.

    When you email us, please provide us with CLEAR images of the following:

    • A photo of the front face of your box;
    • A photo of the bar code seated on the top face of your box;
    • A photo of the right-hand side of the box where the sticker sealing the larger compartment closed is located; and
    • A photo of the back face of your box.

      These photos will enable us to assess whether or not the security seal on the larger compartment of your box has been broken, in which case the warranty would be voided and you would no longer be entitled to a return and refund.

      Provided we’re able to establish that you are entitled to a refund, we will then issue you an RMA# and provide you via email with further instructions as to how and where to return your set of hair extensions for a refund.

      IF RETURNING YOUR SET OF HAIR EXTENSIONS FROM OUTSIDE OF THE UNITED STATES, PLEASE BE SURE TO WRITE ON YOUR PACKAGE “RETURN - NO DUTIES” OTHERWISE YOUR PACKAGE WILL BE RETURNED TO YOU.

      Please note that all returns will be subject to an additional USD $10 restocking fee.

      Why can’t I return my hair extensions if the seal has been broken?

      Human hair extensions are a hygienic product. We are always extremely vigilant when it comes to matters of hygiene and public safety, and for this reason CANNOT ALLOW opened items to be returned. This is standard across the hair extension industry, and you will not find a hair extension company that allows returns of opened items for exactly the same reasons. This is the reason that we provide you with a tester weft in a separate compartment. No exceptions can or will be made. If you are unsure about the integrity of your security seal, contact our customer service at info@kylisstof.com.

      Can’t I just send my hair extensions back to you without an RMA#?

      No. As our RMA# provides us with the blueprint for properly and efficiently processing your return, under no circumstances should you return your hair extensions until we send you an RMA in connection with your return.

      Do I need to pay to ship the extensions back to you?

      Yes. We cover all shipping costs in relation to getting you your initial set of Silkys. If for some reason you want to return them, we require you to ship the extensions back to us at your own cost.

      Please note that all returns are also subject to an additional USD $10 restocking fee.

      What shipping method should I use?

      This is entirely up to you, however we would strongly suggest making sure that you purchase a shipping option with tracking information.

      Also, if you’re returning your set of hair extensions from outside of the US, please THINK TWICE BEFORE USING UPS, as they have been known for charging exorbitant customs brokerage fees which we will not be responsible for, and will need to deduct off of your refund.

      Important info for non-USA returns

      IF RETURNING YOUR SET OF HAIR EXTENSIONS FROM OUTSIDE OF THE UNITED STATES, PLEASE BE SURE TO WRITE ON YOUR PACKAGE “RETURN - NO DUTIES” OTHERWISE YOUR PACKAGE WILL BE RETURNED TO YOU.

      Also, if you are returning your hair extension set from outside of the US, please AVOID USING UPS, as they have been known to charge exorbitant customs brokerage fees which we will not be responsible for, and will need to deduct off of your refund.

      How long before I receive my refund?

      Your refund will be credited to you once we have had the opportunity to properly inspect the returned goods and made the determination that our Return Policy has been properly complied with. After we have issued the credit, it may take your bank a few business days to process it before it shows up as a credit on your credit card statement.

      Exchanges

      KYLISSTOF.COM Exchange Policy

      How Long Do I Have To Exchange My Silkys For Another Set?

      As per the industry standard, we provide each customer with thirty (30) days from receipt of their hair extensions to exercise their right to ask for an exchange.

      I Want To Exchange My Silkys For Another Set. How Is This Done?

      If, for whatever reason, you decide that you want to exchange your hair extensions set for another color and/or weight, we ask that you immediately email us to initiate the exchange process, as we will only do so if we receive that email within thirty (30) days of your receipt of your extensions set.

      When you email us, please provide us with CLEAR images of the following:

       

      • A photo of the front face of your box;
      • A photo of the bar code seated on the top face of your box;
      • A photo of the right-hand side of the box where the sticker sealing the larger compartment closed is located; and
      • A photo of the back face of your box.

       

      These photos will enable us to assess whether or not the security seal on the larger compartment of your box has been broken, in which case the warranty would be voided and you would no longer be entitled to an exchange.

      Provided we’re able to establish that you’re entitled to exchange your Silkys, we will then issue you an RMA# and provide you via email with further instructions as to how and where to return your set of hair extensions to us for your exchange.

      IF MAILING BACK YOUR SET OF HAIR EXTENSIONS FROM OUTSIDE OF THE UNITED STATES, PLEASE BE SURE TO WRITE ON YOUR PACKAGE “RETURN - NO DUTIES” OTHERWISE YOUR PACKAGE WILL BE RETURNED TO YOU.

      Why Can’t I Exchange My Hair Extensions If The Seal Has Been Broken?

      Human hair extensions are a hygienic product. We are always extremely vigilant when it comes to matters of hygiene and public safety, and for this reason CANNOT ALLOW opened items to be returned. This is standard across the hair extension industry, and you will not find a hair extension company that allows exchanges of opened items for exactly the same reasons. This is the reason that we provide you with a tester weft in a separate compartment. No exceptions can or will be made. If you are unsure about the integrity of your security seal, contact our customer service at info@kylisstof.com.

      Can’t I Just Send My Hair Extensions Back To You Without An Rma#?

      No. As our RMA# provides us with the blueprint for properly and efficiently processing your exchange, under no circumstances should you send your hair extensions back to us until we send you an RMA in connection with your requested exchange.

      Do I Need To Pay To Ship The Extensions Back To You?

      Yes. We cover all shipping costs in relation to getting you your initial set of Silkys. If for some reason you want to exchange them for a different set, we require you to ship the extensions back to us at your own cost.

      What Shipping Method Should I Use?

      This is entirely up to you, however we would strongly suggest making sure that you purchase a shipping option with tracking information.

      Also, if you’re returning your set of hair extensions from outside of the US, please CONSIDER USING A SHIPPING SERVICE OTHER THAN UPS, as they have been known for charging exorbitant customs brokerage fees which we will not be responsible for, and we will require you to reimburse us for this cost before we will be able to ship you your new set.

      Important Info For Non-Usa Exchanges

      IF RETURNING YOUR SET OF HAIR EXTENSIONS FROM OUTSIDE OF THE UNITED STATES, PLEASE BE SURE TO WRITE ON YOUR PACKAGE “RETURN - NO DUTIES” OTHERWISE YOUR PACKAGE WILL BE RETURNED TO YOU. Also, if you are returning your set of hair extensions from outside of the US, please AVOID USING UPS, as they have been known to charge exorbitant customs brokerage fees which we will not be responsible for, and we will require you to reimburse us for this cost before we will be able to ship you your new set.

      How Long Before I Receive My New Set Of Silkys?

      Your exchange will be processed once we have had the opportunity to properly inspect the returned goods and made the determination that our Exchange Policy has been properly complied with. It may then take us 1-2 days once we receive your package to complete our inspection and prepare the replacement set for shipping. Once that is complete, the replacement will be shipped out, following which the standard shipping times quoted in our Shipping and Delivery Policy will apply.

      Shipping

      KYLISSTOF.COM Shipping

      Worldwide Shipping

      With certain exceptions, wherever you are, we will get you your goods. We do our best to process all orders within 2 business days, after which your Silkys will ship out from our warehouse facility in the United States. Depending on where you are, shipping times will vary. That said, based on where you live, use the following chart as a good point of reference:

      • USA (First Class Mail) – 5-7 business days
      • USA (Priority Mail) – 2-3 business days
      • Canada – 5-10 business days
      • Outside of North America – 6-20 business days

      Order Tracking

      All of our shipments are shipped with tracking and delivery information included. We will deliver the tracking information to you upon shipping the goods out and you will be able to track your Silkys as they make their way to you. Should there be any problems in tracking your order, please contact the USPS at 1-800-275-8777.

      Taxes, Tarifs and Duties on International Orders

      As a general rule we can’t determine in advance what additional taxes, tariffs or duties the fiscal authorities in your country will levy on the goods that you purchase from us. We can, however, provide you with a heads up as to what we think are a possibility for two regions in particular. For residents of Canada, and depending on which province you live in, your hair extensions will typically be charged anywhere from 5-15% for the GST/HST.

      For residents of the European Union, you will be charged whatever the VAT tax rate is in the country in which you live. As we use DHL for all shipments outside North America, they will pay the duties and taxes on your behalf and require you to reimburse them for them as a pre-condition to delivering your goods.

      Phantom Deliveries

      We cannot hold ourselves responsible in any case where the shipping company claims that your package was delivered when you claim that it wasn’t. We can only suggest that, where this is the case, you contact the shipping company that was used to deliver your goods and push them to investigate the matter and to provide you with answers. Should this ever happen therefore, please contact the USPS at 1-800-275-8777.

      Entered Your Address Incorrectly?

      If, for any reason, you should wish to change the address on your order, please email us as soon as possible at info@kylisstof.com, and we will do our best to accommodate you provided the item hasn’t yet shipped out. If the package has left the building then we will have no way to recall it.

      Sales Taxes on US Orders

      We do not charge sales taxes on any US order, other than for sales made to residents of New York State.