With certain exceptions, wherever you are, we will get you your goods. We do our best to process all orders within 2 business days, after which your Silkys will ship out from our warehouse facility in the United States. Depending on where you are, shipping times will vary. That said, based on where you live, use the following chart as a good point of reference:
- USA (Free Shipping Method ) – 5-10 business days
- USA (Priority Mail ) – 1-3 business days (depends largely on location)
- Canada – 5-15 business days
- Outside of North America – 7-20 business days
All of our shipments are shipped with tracking and delivery information included. We will deliver the tracking information to you upon shipping the goods out and you will be able to track your Silkys as they make their way to you. Should there be any problems in tracking your order, please contact the USPS at the following number:
- USPS – 1-800-275-8777
Taxes, Tarifs and Duties on International Orders
As a general rule we can’t determine in advance what additional taxes, tariffs or duties the fiscal authorities in your country will levy on the goods that you purchase from us. We can, however, provide you with a heads up as to what we think are a possibility for two regions in particular.
For residents of Canada, and depending on which province you live in, your hair extensions will typically be levied a sales tax anywhere from 5-15% for the GST/HST.
For residents of the European Union, you will be charged whatever the VAT tax rate is in the country in which you live.
Your Package Was Delivered But You Say It Wasn't
We ship all of our packages with tracking information so as to be able to have evidence from the shipping company that a package was actually delivered. If the shipping company indicates that your package was delivered to the address that you provided at checkout, then we cannot be responsible for what happens after the shipping company drops the package off at your address. Please be sure to always have your hair extensions shipped to a secure address where you are confident that nothing will happen to them after they are dropped off.
Entered Your Address Incorrectly?
If, for any reason, you should wish to change the address on your order, please email us as soon as possible at firstname.lastname@example.org, and we will do our best to accommodate you provided the item hasn’t yet shipped out. If the package has left the building then we will have no way to recall it.
Sales Taxes on US Orders
We do not charge sales taxes on US orders.