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  • Reviews

    Based on 59 reviews
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    (57)
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    Great extensions love love love them

    This is my Second time purchasing and I love them they are so soft and silky and such great quality. I’ve been wearing extensions for many years and ive tried tons of extensions out there and these are one of the best ones! Not only are the extensions such great quality but the customer service is just as good

    Absolutely amazing!

    I had a very difficult time figuring out what brand of extensions go get. I was super new to the extensions-world and didn't know what was good quality or what was a scam. That's when I found reviews of kylisstof online and they were from super legitimate sources like hairstylists! I'm so glad I chose kylisstof because the hair is definitely of quality :) and I enjoy using them for a bunch of different hairstyles too! They're beautiful extensions. Totally recommend! And will defo buy again in the future!

    Customer service was also AMAZING. I got to talk to the owner of the brand, Sarah, and she was super responsive (like within minutes usually which was crazy!). She helped me every step of the way :) plus shipping was super fast!

    Kylisstof review

    The extensions are really good quilty. If taken good care of, can last for awhile. I ordered 2 pairs from them already from kylisstof.

    Soft and buttery

    I love this hair so much! I think this is my fourth batch of hair that I bought only because i bought for friends and family and i change my hair color a lot. The hair does not shed at all. It’s seamless and affordable in comparison to other brands. After some repeated use, it does tangle a bit in the back but you have to care for the hair by combing everyday and also condition it sometimes. Like we should be doing our own hair. It’s real hair duh!!!

    These extensions last forever

    I bought my first set of Kylisstof extensions back in Spring of 2018 after my seamless Foxy Locks hair - which used to be my favourite - were falling apart after only 4 months. I was hesitant to try a new brand of extensions but was willing to give it a try because of how much I had liked seamless hair extensions and they weren't super common yet. I've never had hair extensions last so long! They lasted me until August of 2019 and I only had to buy a new set because I accidentally put them through the dryer. I think they would have lasted me until late fall if I hadn't accidentally destroyed them.

    I've been wearing my current set nearly every day since August and they still feel amazingly smooth and they never tangle. I just bought a new set of Luxy hair because I needed non-seamless blonde extensions so I can dye them black to green ombre since I can't dye over the roots of seamless hair. My 6 month old Kylisstof extensions are the EXACT same length as my brand new set of hair. I even measured them and they're still 20 inches! They're due for a split end trim but that's to be expected. I haven't noticed any shedding either. Something to note is that the individual hairs in Kylisstof extensions are quite a bit thicker than Luxy, so while Luxy has a softer feeling initially, I think that the thickness of the Kylisstof hair lends itself to its longevity and resistance to tangling.

    Before reading please note that if you choose to apply chemicals to your hair extensions, that's on you if there is any damage. This was my personal experience with the products I used. I went against the recommendation of not bleaching my extensions and did a small strand test on one of my 1 clip wefts. I stripped it, then bleached it with 30 volume developer for 30 minutes and got a medium brown (for reference probably somewhere between #6 and #8 that you can order on here). It wasn't brassy at all. I tried 2 more times just to see what happened, but it barely lifted past there. There surprisingly was no breakage, just dryness. So just note that if you really really want to lift the colour, it will only lift by a few levels and is very stubborn past there. If you want to darken your hair just use a semi-permanent dye to avoid any damage, I've done that in the past when I wanted to change the tone of black of my hair :)

    Overall I really love these extensions. I've worn a set from Sally Beauty Supply, multiple sets of Foxy Locks, multiple sets of Luxy, and a set from VPFashion and none of them compare in longevity (all of which lasted max a year with considerable breakage and tangling at the end).

    dreaming

    this hair is beautiful. looks like great quaity. any girl will look amazing in this hair.

    So far so good!

    So far I absolutely love everything about them!! The thickness, length, re enforced lightweight clips, no shedding, no need to trim thin ends, the price, the color, softened, was able to color them with no issue. The only test now will be the longevity. How long will they last before they get tatty and tangle... of they last 8 months I’m sold!

    In love!

    I received my first set of these beauties and absolutely love them. Nice and thick and look natural. Thanks K

    Natural

    I've been trying to grow out my hair for YEARS but because of hair dye and the natural texture of my hair, it has been impossible. I bought these extensions after seeing them on a popular vlogger's channel, and let me tell you, it is one of the best purchases - far exceeding my expectations. The color perfectly matches my natural hair, and it the extensions are soft and easy to manage. Plus putting them in is so easy! Along with that, the extensions look so natural and blend in perfectly, regardless of the fact that I have significantly shorter hair. I will definitely be purchasing future extensions!

    Best extensions ever

    I have wore plenty of hair extensions and this brand is amazing!!! Super soft and I love how skinny the clip in end is! You can not see them. Love these extensions

    Hold heartless curls!!

    I LOVE these extensions. Not only is it easy to hide them in my thin and fine hair, but they hold curls like an absolute dream. (Before even washing them,) I slightly dampened them by spraying the extensions with water and a tiny bit of leave in conditioner, put them in a couple of buns, and left them overnight. The curls held extremely well even without any hair spray!! Also, I’m about 5’ and got the 22” extensions in jet black. The color blends well with my natural hair color. It looks nice and long, especially when straight, but no one ever suspected that I was wearing extensions! I’m in love. Thank you!!

    5/5

    Great quality thick hair! I ordered 2 bundles and only needed 1.

    Gorgeous !!!

    Great customer service
    They're thick and full
    I honestly couldn't be happier

    Perfect!

    I ordered these for my prom and they came quickly and matched my hair perfectly! They were super easy to put in and no one could tell I was wearing them!

    Thickest and most beautiful set to date!

    I love to switch up my hair style and color so I purchased 2 dirty blonde, 22inch sets! I literally can’t express how full, beautiful and rich in color my hair is now- my natural hair Is bright blonde but they mix together to make this gorgeous highlighted color! clipping these in is the quickest way to upgrade your everyday look!! Love, love, love! ❤️❤️

    Totally impressed!

    This is my very first set of extensions. I researched for at least six months before purchasing. I reviewed many different brands and watched lots of YouTube videos. I liked the color options and purchased what I thought would look best with my natural hair color. I was so excited when I got them and they matched perfectly! They are very thick, soft and just feel like the hair is great quality. I've only worn them once, but plan on wearing them tons!

    Amazing

    I purchased these extensions and fell in love. They fit my hair perfectly, they were undetectable. I got the extensions applied by a hair stylist and she also fell in love with them. She asked to take a picture of the extension box. Overall I would recommend 100%. The quality is amazing.

    Awesome

    Love the hair

    Beautiful Hair

    Love love love these extensions! They're super comfortable to wear, they don't tangle, the color blends perfectly with mine, and the tape clip-in is genius. Absolutely worth all of my monies!! ;)

    Deep dark brown

    They arrived so quickly, they are so soft, have no odor like other extensions I’ve had before, and the color is a perfect match

    New favourite

    Awesome customer service these clips are unbelievably thin, soft & can easily blend with no effort. Shipping came with no complications, email responses were very fast & supportive I'll be sure to buy from this brand again :) In love with these hair extensions!

    New extensions

    I am so impressed with the quality of hair, the thickness, and how smooth it feels against my head.
    I do have very thick hair and the 2 packs are perfect.
    I will recommend
    Thank you

    I'm in love

    My hair extensions are super gorgeous, soft and silky like the name. The quality is 100% great and their just perfect for me. I found my favorite set of hair extensions and I'm definitely going to order again in the future. I love them so much and the customer service was incredible!

    Awesome product!

    The hair is amazing, so soft and seamless!!

    Amazing

    Hair is amazing!!The customer service was very amazing!! Great company! Great hair!!

    Hello You!

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    Returns

    KYLISSTOF.COM Return Policy

    How many days do I have to return my Silkys?

    As per the industry standard, we provide each customer with thirty (30) days from receipt of their hair extensions to exercise their right to ask for a return and refund.

    Changed your mind and no longer want to buy your Silkys?

    If you decide that you don’t want to go through with the purchase, we ask that you immediately email us to initiate the return and refund process, as we will only do so if we receive that email within thirty (30) days of your receipt of your extensions set.

    When you email us, please provide us with CLEAR images of the following:

    • A photo of the front face of your box;
    • A photo of the bar code seated on the top face of your box;
    • A photo of the right-hand side of the box where the sticker sealing the larger compartment closed is located; and
    • A photo of the back face of your box.

      These photos will enable us to assess whether or not the security seal on the larger compartment of your box has been broken, in which case the warranty would be voided and you would no longer be entitled to a return and refund.

      Provided we’re able to establish that you are entitled to a refund, we will then issue you an RMA# and provide you via email with further instructions as to how and where to return your set of hair extensions for a refund.

      IF RETURNING YOUR SET OF HAIR EXTENSIONS FROM OUTSIDE OF THE UNITED STATES, PLEASE BE SURE TO WRITE ON YOUR PACKAGE “RETURN - NO DUTIES” OTHERWISE YOUR PACKAGE WILL BE RETURNED TO YOU.

      Please note that all returns will be subject to an additional USD $10 restocking fee.

      Why can’t I return my hair extensions if the seal has been broken?

      Human hair extensions are a hygienic product. We are always extremely vigilant when it comes to matters of hygiene and public safety, and for this reason CANNOT ALLOW opened items to be returned. This is standard across the hair extension industry, and you will not find a hair extension company that allows returns of opened items for exactly the same reasons. This is the reason that we provide you with a tester weft in a separate compartment. No exceptions can or will be made. If you are unsure about the integrity of your security seal, contact our customer service at info@kylisstof.com.

      Can’t I just send my hair extensions back to you without an RMA#?

      Not unless we tell you it's ok. As our RMA# provides us with the blueprint for properly and efficiently processing your return, under no circumstances should you return your hair extensions until we send you an RMA in connection with your return.

      Do I need to pay to ship the extensions back to you?

      Yes. We cover all shipping costs in relation to getting you your initial set of Silkys. If for some reason you want to return them, we require you to ship the extensions back to us at your own cost.

      Please note that all returns are also subject to an additional restocking fee in an amount equal to the greater of $10 and the amount that was paid to upgrade to a more expedited shipping option.

      What shipping method should I use?

      This is entirely up to you, however we would strongly suggest making sure that you purchase a shipping option with tracking information.

      Also, if you’re returning your set of hair extensions from outside of the US, please THINK TWICE BEFORE USING UPS, as they have been known for charging exorbitant customs brokerage fees which we will not be responsible for, and will need to deduct off of your refund.

      Important info for non-USA returns

      IF RETURNING YOUR SET OF HAIR EXTENSIONS FROM OUTSIDE OF THE UNITED STATES, PLEASE BE SURE TO WRITE ON YOUR PACKAGE “RETURN - NO DUTIES” OTHERWISE YOUR PACKAGE WILL BE RETURNED TO YOU.

      Also, if you are returning your hair extension set from outside of the US, please AVOID USING UPS, as they have been known to charge exorbitant customs brokerage fees which we will not be responsible for, and will need to deduct off of your refund.

      How long before I receive my refund?

      Your refund will be credited to you once we have had the opportunity to properly inspect the returned goods and made the determination that our Return Policy has been properly complied with. After we have issued the credit, it may take your bank a few business days to process it before it shows up as a credit on your credit card statement.

      Exchanges

      KYLISSTOF.COM Exchange Policy

      How Long Do I Have To Exchange My Silkys For Another Set?

      As per the industry standard, we provide each customer with thirty (30) days from receipt of their hair extensions to exercise their right to ask for an exchange.

      I Want To Exchange My Silkys For Another Set. How Is This Done?

      If, for whatever reason, you decide that you want to exchange your hair extensions set for another color and/or weight, we ask that you immediately email us to initiate the exchange process, as we will only do so if we receive that email within thirty (30) days of your receipt of your extensions set.

      When you email us, please provide us with CLEAR images of the following:

       

      • A photo of the front face of your box;
      • A photo of the bar code seated on the top face of your box;
      • A photo of the right-hand side of the box where the sticker sealing the larger compartment closed is located; and
      • A photo of the back face of your box.

       

      These photos will enable us to assess whether or not the security seal on the larger compartment of your box has been broken, in which case the warranty would be voided and you would no longer be entitled to an exchange.

      Provided we’re able to establish that you’re entitled to exchange your Silkys, we will then issue you an RMA# and provide you via email with further instructions as to how and where to return your set of hair extensions to us for your exchange.

      IF MAILING BACK YOUR SET OF HAIR EXTENSIONS FROM OUTSIDE OF THE UNITED STATES, PLEASE BE SURE TO WRITE ON YOUR PACKAGE “RETURN - NO DUTIES” OTHERWISE YOUR PACKAGE WILL BE RETURNED TO YOU.

      Why Can’t I Exchange My Hair Extensions If The Seal Has Been Broken?

      Human hair extensions are a hygienic product. We are always extremely vigilant when it comes to matters of hygiene and public safety, and for this reason CANNOT ALLOW opened items to be returned. This is standard across the hair extension industry, and you will not find a hair extension company that allows exchanges of opened items for exactly the same reasons. This is the reason that we provide you with a tester weft in a separate compartment. No exceptions can or will be made. If you are unsure about the integrity of your security seal, contact our customer service at info@kylisstof.com.

      Can’t I Just Send My Hair Extensions Back To You Without An Rma#?

      No. As our RMA# provides us with the blueprint for properly and efficiently processing your exchange, under no circumstances should you send your hair extensions back to us until we send you an RMA in connection with your requested exchange.

      Do I Need To Pay To Ship The Extensions Back To You?

      Yes. We cover all shipping costs in relation to getting you your initial set of Silkys. If for some reason you want to exchange them for a different set, we require you to ship the extensions back to us at your own cost.

      What Shipping Method Should I Use?

      This is entirely up to you, however we would strongly suggest making sure that you purchase a shipping option with tracking information.

      Also, if you’re returning your set of hair extensions from outside of the US, please CONSIDER USING A SHIPPING SERVICE OTHER THAN UPS, as they have been known for charging exorbitant customs brokerage fees which we will not be responsible for, and we will require you to reimburse us for this cost before we will be able to ship you your new set.

      Important Info For Non-Usa Exchanges

      IF RETURNING YOUR SET OF HAIR EXTENSIONS FROM OUTSIDE OF THE UNITED STATES, PLEASE BE SURE TO WRITE ON YOUR PACKAGE “RETURN - NO DUTIES” OTHERWISE YOUR PACKAGE WILL BE RETURNED TO YOU. Also, if you are returning your set of hair extensions from outside of the US, please AVOID USING UPS, as they have been known to charge exorbitant customs brokerage fees which we will not be responsible for, and we will require you to reimburse us for this cost before we will be able to ship you your new set.

      How Long Before I Receive My New Set Of Silkys?

      Your exchange will be processed once we have had the opportunity to properly inspect the returned goods and made the determination that our Exchange Policy has been properly complied with. It may then take us 1-2 days once we receive your package to complete our inspection and prepare the replacement set for shipping. Once that is complete, the replacement will be shipped out, following which the standard shipping times quoted in our Shipping and Delivery Policy will apply.

      Shipping

      KYLISSTOF.COM Shipping

      Worldwide Shipping

      With certain exceptions, wherever you are, we will get you your goods. We do our best to process all orders within 2 business days, after which your Silkys will ship out from our warehouse facility in the United States. Depending on where you are, shipping times will vary. That said, based on where you live, use the following chart as a good point of reference:

      • USA (First Class Mail) – 5-7 business days
      • USA (Priority Mail) – 2-3 business days
      • Canada – 5-10 business days
      • Outside of North America – 6-20 business days

      Order Tracking

      All of our shipments are shipped with tracking and delivery information included. We will deliver the tracking information to you upon shipping the goods out and you will be able to track your Silkys as they make their way to you. Should there be any problems in tracking your order, please contact the USPS at 1-800-275-8777.

      Taxes, Tarifs and Duties on International Orders

      As a general rule we can’t determine in advance what additional taxes, tariffs or duties the fiscal authorities in your country will levy on the goods that you purchase from us. We can, however, provide you with a heads up as to what we think are a possibility for two regions in particular. For residents of Canada, and depending on which province you live in, your hair extensions will typically be charged anywhere from 5-15% for the GST/HST.

      For residents of the European Union, you will be charged whatever the VAT tax rate is in the country in which you live. As we use DHL for all shipments outside North America, they will pay the duties and taxes on your behalf and require you to reimburse them for them as a pre-condition to delivering your goods.

      Phantom Deliveries

      We cannot hold ourselves responsible in any case where the shipping company claims that your package was delivered when you claim that it wasn’t. We can only suggest that, where this is the case, you contact the shipping company that was used to deliver your goods and push them to investigate the matter and to provide you with answers. Should this ever happen therefore, please contact the USPS at 1-800-275-8777.

      Entered Your Address Incorrectly?

      If, for any reason, you should wish to change the address on your order, please email us as soon as possible at info@kylisstof.com, and we will do our best to accommodate you provided the item hasn’t yet shipped out. If the package has left the building then we will have no way to recall it.

      Sales Taxes on US Orders

      We do not charge sales taxes on any US order, other than for sales made to residents of New York State.